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Thursday, 24 May 2012
 
 

Don’t be a desperado and turn to Case

Loh Keng Fatt advises upset consumers to simply vote with their pockets.

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Published on June 10th, 2009
 

IF A nightclub doesn’t want to let you in, so be it.

Why bother making a big scene and argue with the bouncer, scream loud threats about complaining to Case or demand to talk to the manager?

If the business in question doesn’t want your patronage, move on. There’s no need to be a beggar for its favours.

You should be a chooser instead and skip to a place where the staff welcome you - and your spending power.

I read recently that an amputee was aggrieved when he was turned away from the Butter Factory nightspot. The employees claimed that his crutches posed a safety threat to other club patrons, among other reasons.

The amputee, and his friends, argued with the staff and said they were victims of discrimination and were unfairly barred.

I am sure many other people have been in similar situations before where they were denied entry or had to suffer bad service because of a multitude of reasons.

It could be the way you look, the way you dress and whether they think you have money, connections or influence.

Which is why good-lookers can jump queues to get into clubs.

Which is why you may have made a reservation at a restaurant but you don’t get the best seats in the house. The snooty matre’d takes a look at you and your party, and think you folks are not good enough to land the choice spots.

Last week, at a popular restaurant in Cuscaden Road, the staff directed my party of four to the worst spot you can think of - next to where they stacked up the menus and ketchup bottles - even though a reservation had been made a week before.

I wanted to kick up a fuss but I did not want to spoil the night for the rest in the group.

Suffice to say, I am not going back there again.

My point is, consumers must have pride and self-esteem. 

And believe me, they deserve better when they spend their hard-earned money, especially in a downturn.

If you are getting lousy service, by all means, do not be shy about protecting your own interest.

Which means rejecting a drink if it comes in a chipped glass - like what my son was served with at that Cuscaden joint. 

But save your breath if the establishment does not want to let you into its premises. 

It really has the right to decide who it wants to serve.

And if it thinks it makes sense to turn away your good money, so be it.

There’s no need to be a desperado and appeal to its haughty staff to let you in.

You just move on to a place where you are welcomed.

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