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Sherwin Loh
Digital Life Reporter
Take out your laptop, please
November 10, 2008 Monday, 06:00 AM
Sherwin Loh tests whether his special laptop bag makes it through the X-rays.

AS ANY air traveler can attest: The process of getting through airport customs and security is a slow and painful process.

No liquids are allowed into and through the United States; in some places, you have to take off your shoes and run them through the X-ray machines; and everywhere these days, laptops have to be removed and scanned separately from your carry-on luggage.

So it was just a matter of time before several laptop bag makers try to speed things up with a newfangled product: Bags that eliminate the need to remove the laptop from the bag.

However, I'm disappointed to say the bags don't seem to work.

I don't mean that they don't do what they were designed to do. I mean, the staff manning the security points negate the value of such bags.

Basically, all airport staff around the world have been trained to ask travellers to remove their laptops from the bags. Naturally, it's far easier to follow that one simple blanket protocol, rather than try to remember which bag models allow computers to be left inside without compromising security.

To be fair, I tried this out using a Targus Corporate Traveler Laptop case, which has been approved by the Transportation Security Administration in the US.

Flying out of Tom Bradley International Terminal at the Los Angeles International Airport two weeks ago, the lines getting into the boarding gates snaked along the duty free shop and into the check-in counters.

And at the end of the line, there was a security officer checking boarding passes before passengers encountered another queue to scan their carry-on bags. At the end of that line, yet another security officer shuffled passengers to one of several branch-offs with the X-ray machines.

The problem is, before branching off into the smaller lines, several security officers were already shouting to everyone: "Please remove your laptop from your bag and place it separately on a tray!"

Upon hitting these lines, no staff member was available to explain why one's laptop bag is so special that the device can remain inside. There I was, standing barefoot before the machine and looking around when I spied a security staff from another line relegating a bag that had already been scanned back to the beginning of the machine queue.

The owner obviously was made to remove his laptop from the bag. He hadn't done so in the beginning and was caught by the X-ray machine.

Okay, now, my turn.

I could've easily spent three seconds unzipping the bag and removing the laptop, or risk getting "caught".

I took the risk.

Fortunately, no one said anything as I donned my shoes and scurried away.

But I would be lying if I said my heart wasn't beating rapidly. I had to cool down, in case my nervousness was interpreted as more than just trying to sneak a laptop through the machines.

So there you have it: Leave your laptop inside at your own risk because it is not convenient to speak to the staff and tell them that yours is a special laptop bag. And if you can be bothered to speak to the staff to identify your new bag, just take out your laptop already?

After all, it does not get any easier at other airports either. At Changi Airport, I had to explain to the security officer that the bag was special and she made a choice to let me though. She could have easily insisted that I remove the laptop.

During both stopovers at Tokyo Narita International Airport on my way to LA and back, the sweet Japanese security ladies told me, in well rehearsed English, to remove my laptop. When I tried to explain the nature of my special bag, all I received were blank looks and was told, again, "Please remove all laptops."

So I did.

To sum up: The bags might be designed to work, but in such situations, it all boils down to airport security and how they react. Even if you get the bag to work in the US, international travelers might not receive the same treatment at other airports. Perception of danger, language barriers and the crowds might prompt security officers to just follow their guidelines.

Next time, I'll save myself the angst and just take my laptop out of my bag!



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Total comments: 5
SG_Bugatti
November 19, 2008 Wednesday

Interesting article. I fully agree with you on the mentality point. Immigration and Customs these days just seem to be fuelled by chronic paranoia and are just obtuse in more ways than one.

Unfortunately, we cannot deny these blokes from doing their job. Afterall, they are paid to do what they are doing. My guess, then, the trouble lies with the top ranks and how much red tape is present to allow for a re-look at this trouble of over-regulation. That means the solution to this debacle beyond the locus of our control. Another case for "tai-chi" politics, perhaps?

comment 1288 | Offensive? Report this comment
Banana
November 16, 2008 Sunday

With all the high tech security scanning devises these days, why do you have to take out your laptop in the first place? Isn't the x-ray suppose to see through everything?

comment 1230 | Offensive? Report this comment
Jenns
November 11, 2008 Tuesday

The problem is not the bag but the other items you might have in the bag that are in the same viewing pane as the laptop itself. They make it harder to examine the laptop. Any kind of special bag is therefore nonsense and a waste of money.

comment 1164 | Offensive? Report this comment
Matthew Olivolo
November 11, 2008 Tuesday

Full disclosure: I work for Mobile Edge. We offer three styles of Checkpoint Friendly Laptop Bags including a Bakcpack which holds a 17" widescreen. We have had scores of customers e-mail the company raving at how they flew through security thanks to our new TSA compliant ScanFast Laptop Bags.

I personally think there is a learning curve for airport security officials to realize there are new approved laptop bags in the market, and people want to use them. Although in the U.S. it seems most all agents are aware of these new cases, it may take a little longer for airport screeners internationally to be made aware of these specially designed cases.

Check out our Checkpoint Friendly Laptop Case Landing Page at:
http://www.mobileedge.com/scanfast-checkpoint-friendly-laptop-cases

Regards,
Matthew Olivolo
Mobile Edge
www.mobileedge.com

comment 1161 | Offensive? Report this comment
Michael
November 10, 2008 Monday

It would be useful to explain the logic for needing to remove a laptop from an easily x-rayed bag in the first place.

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