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Karamjit Kaur
Transport Correspondent
Too much of a stretch?
November 04, 2008 Tuesday, 10:20 PM
Karamjit Kaur sizes up SIA's plan to charge for more legroom.
THERE is now less reason to envy that person sitting at the exit row, enjoying all that wonderful legroom. The extra space comes at a price – US$50 one-way and double that for a return flight. Singapore Airlines’ decision to charge a premium for what it calls guaranteed “preferred seats” has drawn mixed reactions from readers and the industry. It’s not about the money, SIA says. After all, there are just between two and 18 of such seats in an aircraft. But it is a service increment and so it’s fair that travellers who want the seats, be prepared to pay for them, the airline said. Readers who wrote in to applaud the move say they don’t mind paying, especially for long-haul flights. If you’re paying more than US$1,500 for a return fare, what’s another US$100? They know how frustrating it is to request for the seats, knowing that unless you are a frequent flier, chances are you will not get it. At least now if they don’t get it, they take comfort knowing that the person who does, is paying for it. Still, some feel a flat fee is not a good idea and suggest the charge be pegged at a percentage of the air fare. Then there are those who question the need to charge in the first place. After all, people who fly SIA are already paying premium fares. Surely the airline can give out the seats on a first-come-first-served basis and not charge for them. This is going to hurt the airline’s image, said one reader who e-mailed The Straits Times. “SIA is going the LCC way” he said, referring to the practice by low-cost carriers to charge for everything from food and drinks, to check-in baggage. With the global financial crisis hammering the air travel business, full-service carriers in the United States have also started doing the same. SIA is not going down that path, said spokesman Stephen Forshaw. Still, the airline did not rule out the possibility that other seats may be available for purchase down the line. So watch this space..... Tags: singapore, transport, travel
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Why pay for the extra leg space? SIA should reduce the fare by US$100 from the current fare for passengers that does not required the extra leg space. SIA unfortunately is my last choice of airline and sometime it is sad to associate it with the National Airlines that many Singaporean boost in the early 70. The "angmor" piority is very real and for some strange reasons ... Therefore I rather fly with the other regional airlines that are cheaper and more courteous.
I will certainly pay any amount of additional/extra/added/increased/surcharge/premium/etc/etc crap if they will ever increase their CALL CENTER !, its appears to me that the entire SIA's call center is manned by just one single person ! I have never ever managed to get through their hot line once, without having to wait for hours if I really need to speak to someone urgently. If i needed to talk to SIA twice a month, I think the happiest company will be the telco, cos I will for sure explode my air time bundle !!! Well, if SIA come and tell me, its due to the heavy load of calls into their call center,..... then even more they should think of something !!! on one hand, its pricing is already super world class, if alien were able to take their flights, think they also can't afford too much, and now charging more on more things... why would customers have to suffer from this ??? ANyway, I have written to them about this and all i get are what they want to hear, not what i want to hear... so, how ? I asked, they replied. What else can i do ???
I was shocked and dismayed after reading yesterday that SIA has now implemented a US$100 surcharge for anyone who wishes to sit in an emergency row exit seat. Have they lost their mind? Clearly they are not thinking and this seems like nothing but just another way for SIA to make extra money. I'm sorry to say, but I do not believe one word of what Stephen Forshaw has said when he mentioned that SIA is not doing this to make a profit. Why else would they suddenly come up with this extra charge? No other airlines in the world have this practice.
Emergency row exit seats are there for one reason only. To get people out of the aircraft in the fastest way possible in the event of an emergency. Those who sit in these exit rows have to be well prepared and capable in assisting in the event of an emergency. The times that I fly, I always make it a point to sit in an emergency row exit for the extra leg room that it affords but in doing so, I'm always well aware that I may be called upon to assist in an emergency. This backward thinking by SIA will clearly backfire. What are they going to do if no other seats are available on the flight other than in the exit rows? Will they charge the passenger an additional US$100 to take the only available seat? What if that person is a child or no where near capable in assisting? They would have no choice but in swapping seats whereas that person is stuck with paying this fee.
SIA has always been regarded as the number one airline but now SIA has just further positioned itself as one that does not care nor listen to it's customers. Instead it wants to find extra ways of making a profit. They might as well start charging for wanting to sit closer to the front, near the bathrooms in the rear and for all the nice little extras that are a given. Congratulations SIA. You have just lost another customer...
Call it what you like, this is a decision that's made without clearly thinking of all the goodness and value of what this airline is known for. There is no exacting and justified rhyme and reason for charging seats that are meant for that once-a-lifetime experience, which I'm sure, is not one that anyone wants to look forward to.
I have viewed my objection when Jetstar started this charge, and now, I'm simply shocked that SIA is going down this route.
No amount of back-pedaling or explanation is going to help, and SIA is only going to dig a bigger hole for itself.
Hi Karamjit Kaur and visitor(s), I humbly like to advise those who very much concern about the health aspect of airtravel to slightly increase one's personal water intake. make no mistake, just plain water intake, to help your own body systems pysiology to cope with the presssurized and long hour of airtavel.
Beside streching out your limbs as frequent as possible during the flight, water is the most neccessity for your body organs now under teh cabinized condition until you land on ground safely. Recently I was caught by surprised when I had to pay SGD$5.00 for a small bottle (300ml)of Ocean mineral water from the Jetaway. (I blog this experience at Healthy Wealth too, http://theinnozablog.blogspot.com
Have you try the Singapore NEWater? The Singapore Water Reclamation Study on “NEWater Study” was first conceptualised in year 1998, as a joint initiative between Public Utilities Board(PUB) and Ministry of the Environment (ENV).
The primary objective of the joint initiative was to determine the suitability of using NEWater as a source of raw water to supplement Republic OF Singapore’s water supply.
Tap water, commercial bottled water, NEWater ? What is the healthiest water available to us? The correct answer is fresh coconut water. WARNING TO ALL CUSTOMERS: All canned drinks are questionable of its health and suitability for human body rehydration.
As I blog and published posts in Healthy Wealth, http://theinnozablog.blogspot.com I also hope all healthy visitors, that is you, dear respected friend, can help to publicize the significant and urgency to outreach all whom you come in contact, so we may team learning and living healthily as one human race. We are human and not rats, there is no rat race for healthy people. Thank you for your constant revisits and interest and comments.
Lack of fresh water in the body is the #1 trigger of daytime fatigue.
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