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Kimberly Spykerman
News Reporter
Cleaning up is a skill
October 06, 2008 Monday, 08:35 AM
Kimberly Spykerman talks to some cleaners who reckon they'll still be needed.

ON SATURDAY, The Straits Times led the charge in a campaign called "Goodness Gracious Me!", meant to galvanise Singaporeans into trying a little kindness by clearing their trays at food courts after dining.

Five Kopitiam outlets were festooned with posters, decals and hanging mobiles reminding diners that leaving a mess 'is not okay' and urged them to 'return their dirty tray'.

The mop squad - five journalists who spend their spare time lurking behind pillars to spy on diners - got reactions from the Kopitiam patrons, but what about the food court cleaners? Yes, we're talking about those aunties and uncles who on a very busy weekend, have to juggle stacks of dishes and utensils like seasoned circus jugglers.

In an earlier series that placed Singaporean social graces in the spotlight, some cleaners The Straits Times spoke to said that having to put up with the nastier habits of diners was the part they least liked about the job description, especially when they too, were simply trying to make a living.

And it seems that the cleaners are pretty confident that even with this campaign, Singaporeans are definitely going to need them around.

Miss Tan Swee Cher, 52, who has worked at Hougang Mall's Kopitiam for the past six months said that diners would not have the skills that were needed to manage clearing their trays in the most efficient way possible. "It's very busy on weekends and the turnover is so high! If I let them clear their trays, they won't know how to do it properly and everything will slow down!", she quipped with a laugh.

She said that it would require some time before mindsets begin to adjust and people become attuned to the habit of clearing their own trays.

In the meantime, she would be content to take on some heavy-duty work as long as diners treated her politely. She said that she had already seen five or six of the younger set who had cleared their trays after seeing the posters and was heartened by their efforts. "The younger people are usually quite good," she said. "They thank me when I clean up for them, and that makes me happy."

Over at the Plaza Singapura outlet, Madam Luong Poh Lin, 57, said that while there had been a slight jump in the number of diners who had returned their trays, she was certain her services would still be required as returning trays was only one part of ensuring that the tables are kept clean. She recalled incidences where diners had eaten watermelon like '3-year-olds', leaving the skin of the fruit on the table-tops and on the floor, which required her to pick up so as to ensure that no one slipped and fell.

Madam Luong also said that she wasn't afraid of being put out of a job since she was fairly certain, as was Miss Tan, that a mindset change was in order before many patrons would even begin to clear their trays.

They're both right I'd say.

But returning our tray in a culture that's accustomed to having things done for us will definitely take time. But it's not impossible. The Goodness Gracious Me! campaign wants to be the baby steps that are taken toward the larger goal of being more considerate to your fellow diners.

So, best foot forward everyone?



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Total comments: 19
beanbagbean
October 12, 2008 Sunday

while the launch of this campaign is commendable but one should not be quick to arrive to any conclusion without letting the campaign going through the test of time.

in my view, this campaign is diffferent from the Courtesy and Go Green Campaigns where the issue of jobs and other social issues at national level are virtually neglegible (and so have my .fullest support)

though this new campaign gives me the impression that it is for the enhancement of individual's report card and had failed to address to the more important issues (livelihood and future and existing social problems at national level) that have been stated earlier in the forum, I would nevertheless look forward to a positive ripple effect from every social level right up to national level.

Time will be the judge.

comment 628 | Offensive? Report this comment
Stop This Citizen Bashing
October 12, 2008 Sunday

Ms Kimberly Spykerman. From all your reports on this topic, it is obvious that you have not done your homework into the history of the foodcourts,

Read this post from ringrose and learn the meaning of fair reporting.

Quote.


I have nothing against improving oneself... but why is there a need for character attacks against Singaporeans?

We of course recall the strong, uncalled for remarks made by the journalists of the Straits Times against the residents of Serangoon Gardens during the foreign dormitory saga.

And now, Singaporeans are labelled "inconsiderate and ungracious" just because they did not clear their tables after patronizing the food courts.

There are 3 reasons why this is not justifiable:

1) If there was a system in place (like in Tokyo Disneyland) and there was no civic response, then there may be some cause for complaints. But right now - there is not system in place. So why blame the patrons?

2) Since the days of the taverns and road-side stalls, it is an acceptable practice for patrons to eat and go. It is the same whether the food establishment is a high class restaurant or a cheap food stall. I repeat, it is a market practice. In food establishments, the exchange of money is for food and services rendered which include the establishment clearing the table for the next guest. Again, don't suddenly hold it up against the patrons.

3) If patrons clear the trays willingly, it is because they have been persuaded to do so - witness the relative success of fast food restaurants in this aspect. It is not because patrons have been shamed to doing so or chastised for not doing so.

I am not denying that there is merit in asking patrons to clear the tables but the appeal should be aimed at the practical judiciousness of such an action. Like, yes, the quicker turnaround would be appreciated by all patrons, especially during the lunch-time rush hour.

There is so much heat generated on this topic because Singaporeans once again are being sieged on all fronts: the government, the establishment and not least, the foreigners who are leading the attack on Singaporeans. Suddenly, the Singaporean way of life, their HAPPY way of life, is changing. Why? They have been happily eating at hawker stalls and food courts all their lives and now this? No wonder there is resistance.

And to rub salt to the wound, they are now told they are "inconsiderate and ungracious" for doing something that is as common as eating noodles with chopsticks.

Give Singaporeans a break. There are bigger things to worry about or to support.

Unquote


comment 622 | Offensive? Report this comment
StopThis Citizen Bashing
October 11, 2008 Saturday

To TRB who posted earlier.

Speak for yourself. You admitted that you are a SLOB but don't assume that the whole nation is like you.

comment 621 | Offensive? Report this comment
TRB
October 11, 2008 Saturday

Singaporeans are used to having maids to do everything for them, that's the problem. And then we have double-income parents who don't stress to their precious darlings the virtue of picking up after themselves and being responsible. (Or worse, maybe these parents are slobs themselves and don't know better.) All this talk about fearing that the uncles and aunties will be out of a job is just a bloody excuse to be sloppy. If everyone were to just put their used plates and cutlery back on the tray and return that tray to the collecting stations, diners coming after them can sit down and use the table immediately. Don't worry about the uncles and aunties. Even if we return our trays, they'll still be needed to wipe the tables, sort out the plates and send the lot for washing. Go to food courts in Europe and the USA and they don't have this problem. We are a nation of SLOBS. Pure and simple.

comment 611 | Offensive? Report this comment
Melinda
October 11, 2008 Saturday

Hello, I'm very surprised to read in your saturday's newpapers (Lifestyle p E 11) that they are no books of JM Le Clezio available in Singapore. Most of them are...in french right but isn't it better than nothing.....you can find them and even order tham in a bookstore selling french books in the same Singapore you were talking about !
Thanks

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